Airbnb guest shocked to find belongings thrown on the street by host who mistook check-out date in Washington, DC

The customer, who was identified as “PM” by The Guardian, said they had booked an apartment in Washington, DC, for a night and returned late to find it cleaned and ready for a new guest.

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The customer told the British outlet that they saw their passport and other items in grocery bags on the sidewalk. They contacted the host, who claimed that they had overstayed and that another guest was arriving in the morning.

“I showed my booking confirmation stating checkout was 11 a.m. the following morning, and she looked sheepish,” the customer said of the host’s reaction.

The host let the customer stay for the night, but refused to offer any compensation. The customer also said that Airbnb was unhelpful and did not respond until 3 a.m. The company told them repeatedly that it could not do anything.