Refund and Returns Policy

Return Policy

Thank you for choosing to shop with us! We want to ensure your satisfaction, so we have established a comprehensive return policy that adheres to Google Shopping standards and caters to customers worldwide. Please take a moment to familiarize yourself with the details below.

  1. Returns Eligibility:
    • We accept returns within 30 days from the date of delivery.
    • To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.
    • Some products, such as perishable goods, personalized items, or items marked as non-returnable, may not be eligible for return. Please refer to the product description or contact our customer support for more information.
  2. Return Process:
    • To initiate a return, please follow these steps:
      • Contact our customer support team through our website, email, or phone to notify us of your intention to return an item.
      • Provide your order details, including the order number, item(s) to be returned, and the reason for the return.
      • Our customer support representative will review your request and provide you with a Return Merchandise Authorization (RMA) number and any necessary instructions.
  3. Return Shipping:
    • Customers are responsible for the return shipping costs, except in cases where the item is defective or there was an error on our part.
    • We recommend using a trackable shipping method to ensure safe and timely delivery of the returned item.
    • When shipping the item back, please include the RMA number provided by our customer support team for efficient processing.
  4. Refunds:
    • Once we receive the returned item and confirm its eligibility, we will process your refund within 5 business days.
    • Refunds will be issued to the original payment method used for the purchase.
    • Please note that any initial shipping charges, restocking fees, or applicable taxes are non-refundable.
  5. International Returns:
    • Our return policy applies to customers worldwide.
    • International customers are responsible for any customs duties, taxes, or fees associated with the return shipment.
    • Please ensure that all necessary customs forms and declarations are completed accurately to avoid any delays or issues with the return process.
  6. Exchanges and Store Credit:
    • If you would like to exchange the item for a different size, color, or model, please contact our customer support team to check availability.
    • In some cases, we may offer store credit instead of a refund, allowing you to choose an alternative product from our store.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {mentioned below} and send your item to: {get address on mail once u contacted.}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at { info at gcs4u dot com } for questions related to refunds and returns.

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